Privacy Policy for VoxIQ

1. Introduction
2. Data Controller
3. Information We Collect
3.1 Information You Provide Directly
3.2 Account Information
3.3 Payment Information
3.4 Automatically Collected Information
3.5 Sensitive Personal Data
4. How We Use Your Information
5. Legal Bases for Processing
6. Marketing Communications
7. Cookies and Tracking Technologies
8. Third-Party Services
9. International Data Transfers
10. Data Retention
11. Data Security
12. Your Data Protection Rights
13. Children’s Privacy
14. Third-Party Links
15. Changes to This Privacy Policy
16. Contact Us

1. Introduction

Welcome to VoxIQ.

VoxIQ (“we”, “our”, or “us”) is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (“UK GDPR”), the EU General Data Protection Regulation (“EU GDPR”) where applicable, the Data Protection Act 2018, and related privacy legislation.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, software services, digital marketing services, and related platforms.

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Data Controller

VoxIQ is the data controller responsible for your personal data.

Business operations are primarily based in the United Kingdom.

For privacy or legal enquiries, contact:

Email: [email protected]

For general enquiries:

Email: [email protected]

3. Information We Collect

We may collect and process the following categories of personal data:

Information You Provide Directly

- Full name

- Email address

- Phone number

- Company information

- Billing information

- Account login credentials

- Marketing preferences

- Information submitted through forms, support tickets, or communications

Account Information

When users create accounts, we may collect:

- Username

- Password (encrypted/hashed)

- Login activity

- Subscription details

- Service usage information

Payment Information

Payments may be processed through third-party payment providers including:

- Stripe

- PayPal

We do not store full payment card details on our servers unless explicitly stated otherwise.

Automatically Collected Information

We may automatically collect:

- IP address

- Browser type

- Device information

- Operating system

- Pages visited

- Referral URLs

- Session duration

- Usage analytics

- Cookie identifiers

Sensitive Personal Data

In limited circumstances, users may voluntarily submit information considered sensitive under applicable data protection laws. We process such data only where legally permitted and necessary for providing services.

We do not intentionally process healthcare or medical information.

4. How We Use Your Information

We may use personal data to:

- Provide and maintain our services

- Create and manage user accounts

- Process payments and transactions

- Deliver SaaS functionality

- Provide digital marketing services

- Respond to enquiries and support requests

- Send administrative communications

- Improve website functionality and performance

- Conduct analytics and performance monitoring

- Detect fraud, abuse, or security issues

- Send marketing communications where permitted by law

- Comply with legal obligations

5. Legal Bases for Processing

Under UK GDPR/EU GDPR, we rely on one or more of the following legal bases:

- Performance of a contract

- Legitimate interests

- Consent

- Compliance with legal obligations

- Protection of vital interests where applicable

- Where consent is required, users may withdraw consent at any time.

6. Marketing Communications

We may send marketing emails, newsletters, promotional offers, and service updates where permitted by law.

Users may unsubscribe at any time by:

- Clicking the unsubscribe link in emails

- Contacting us at [email protected]

- Replying STOP or UNSUBSCRIBE to any marketing material

We do not sell personal data to third parties for independent marketing purposes.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyse traffic, and personalise user experiences.

This includes services such as:

- Google Analytics

- Bing Webmaster Tools

Cookies may include:

- Essential cookies

- Analytics cookies

- Performance cookies

- Functional cookies

- Marketing cookies

Users may manage cookie preferences through browser settings and our cookie consent tools where applicable.

8. Third-Party Services

We may share personal data with trusted third-party service providers necessary for operating our business and services, including:

- Hosting providers

- Cloud infrastructure providers

- Payment processors

- Analytics providers

- AI service providers

These providers process data on our behalf under contractual and security obligations where required.

9. International Data Transfers

Some third-party providers may process data outside the United Kingdom or European Economic Area (EEA).

Where international transfers occur, we take appropriate safeguards to ensure data is protected in accordance with applicable data protection laws, including:

- Adequacy regulations

- Standard Contractual Clauses (SCCs)

- International Data Transfer Agreements (IDTAs)

10. Data Retention

We retain personal data only for as long as necessary to:

- Provide services

- Fulfil contractual obligations

- Comply with legal requirements

- Resolve disputes

- Enforce agreements

Retention periods may vary depending on the nature of the data and legal obligations.

11. Data Security

We implement reasonable technical and organisational security measures designed to protect personal data against:

- Unauthorised access

- Loss

- Misuse

- Disclosure

- Alteration

- Destruction

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Your Data Protection Rights

Depending on your jurisdiction, you may have the right to:

- Access your personal data

- Correct inaccurate data

- Request deletion of data

- Restrict processing

- Object to processing

- Request data portability

- Withdraw consent

- Lodge a complaint with a supervisory authority

UK users may contact the:

Information Commissioner's Office (ICO)

To exercise your rights, contact:
[email protected]

13. Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal data from children.

If we become aware that personal data from a child has been collected without appropriate consent, we will take reasonable steps to delete it.

14. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites.

Users should review the privacy policies of any third-party services they access.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

16. Contact Us

For privacy, legal, or data protection enquiries:

[email protected]

For general enquiries:

[email protected]

Business correspondence address:
14-16 Wadsworth Road

Greenford

UB6 7LD

London

United Kingdom